Privacy policy

Privacy Policy

Last updated: October 15, 2025

Monokreeps | Anime Controller Stands & Unique Anime Goods ("Monokreeps", "we", "us", or "our") operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand our practices as described here.

1. Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de‑identified such that it cannot reasonably identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from these categories):

  • Contact details: name, billing and shipping address, phone number, and email address.

  • Financial and transaction details: payment card type, last four digits, payment confirmation, form of payment, transaction history (items purchased, returned, exchanged, or canceled). Note: full card data is processed by our payment providers and not stored by us.

  • Account information: username, password, security questions, preferences, and settings.

  • Shopping activity: items viewed, added to cart or wishlist, purchase intent signals, and order history.

  • Communications: content of messages you send us (e.g., support requests, reviews), and related metadata.

  • Device and network data: IP address, device and browser type, operating system, language, referring/exit pages, identifiers, and approximate geolocation derived from IP.

  • Usage data: information about how and when you interact with the Services (pages viewed, links clicked, time on page, navigation paths).

2. Sources of Personal Information

We collect personal information from:

  • Directly from you: when you create an account, place an order, contact us, or otherwise provide information.

  • Automatically: via your device and browser when you visit or use the Services, including through cookies and similar technologies (see Section 3).

  • Service providers: including Shopify and other vendors we engage to perform services on our behalf.

  • Partners and third parties: such as advertising or analytics partners, where permitted by law.

3. Cookies and Similar Technologies

We and our partners use cookies, pixels, local storage, and similar technologies (collectively, "cookies") to operate and improve the Services, remember your preferences, measure performance, personalize content, and serve relevant ads.

  • Types: strictly necessary, performance/analytics, functional, and advertising cookies.

  • Controls: You can manage cookie preferences through your browser settings and, where available, our site‑level cookie banner or preferences center. Disabling certain cookies may impact site functionality.

  • Global Privacy Control (GPC): If you visit with a supported browser signal enabled, we treat it as a request to opt out of targeted advertising "sharing" for that browser and device (and your Shopify account, if associated).

For more detail, see our Cookie Notice (if provided) or contact us.

4. How We Use Personal Information

Depending on your interactions with us and the Services, we use personal information to:

  • Provide, operate, and improve the Services (perform our contract with you; fulfill orders; process payments; arrange shipping; handle returns; remember preferences; maintain your account; enable reviews; and personalize your shopping experience).

  • Communicate with you (customer support, order and account notices, and responding to inquiries).

  • Marketing and advertising (send promotional emails/SMS/postal mail; show online ads on our Services or other sites based on your activity). You can opt out—see Section 8.

  • Security and fraud prevention (authenticate accounts; detect, investigate, and act on suspected fraud, illegal, unsafe or malicious activity; secure our systems).

  • Legal and compliance (comply with law, respond to lawful requests, enforce our terms, protect rights and safety).

Legal bases for processing (EEA/UK only)

Where GDPR/UK GDPR applies, our processing relies on one or more of the following legal bases: performance of a contract (e.g., to fulfill your order), legitimate interests (e.g., to secure and improve our Services, prevent fraud, and market our goods to you where not requiring consent), consent (e.g., for certain cookies or electronic marketing where required), and legal obligation.

5. How We Disclose Personal Information

We may disclose personal information as follows:

  • Service providers and contractors: e.g., Shopify, payment processors, cloud hosting, analytics, customer support, fulfillment and shipping.

  • Business and marketing partners: to perform advertising and measurement services (subject to their privacy notices). Depending on your location, you may have rights to opt out of certain "sharing" for targeted advertising (see Section 8).

  • At your direction or with your consent: for example, to complete a delivery, with social media widgets, or when you link accounts.

  • Affiliates: within our corporate group, for the purposes described in this Policy.

  • Legal, safety, and corporate transactions: to comply with law or legal process; protect rights, safety, or property; or in connection with mergers, acquisitions, financing, reorganization, or insolvency events.

We do not sell your personal information for money. In some regions, certain advertising disclosures may be considered a "sale" or "sharing"—see Section 8 for how to opt out.

6. Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to operate and improve the platform. Information you submit through the Services will be transmitted to and shared with Shopify and certain third parties (which may be located outside your country) to provide and improve the Services. Shopify may also use information about your interactions with our store and other merchants to provide enhanced platform features (e.g., fraud prevention, performance, and advertising tools). In these cases, Shopify is responsible for that processing, including responding to requests to exercise your rights for these uses. For details and region‑specific rights, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal (links available in our footer or upon request).

7. Advertising, Analytics, and Your Choices

  • Email marketing: You can unsubscribe using the link in our emails. We may still send non‑marketing messages (e.g., order confirmations).

  • Targeted advertising / sharing: Where applicable law defines targeted advertising, cross‑context behavioral advertising, or "sharing" of personal information, you may opt out via our Your Privacy Choices link (site footer) or by using a supported Global Privacy Control signal. If we can associate a GPC signal with your account, we will extend the opt‑out to your account.

  • Do Not Track (DNT): Other than GPC, we do not currently respond to DNT signals.

8. Your Rights and How to Exercise Them

Depending on where you live, you may have some or all of the following rights (subject to exceptions):

  • Access/Know the personal information we hold about you.

  • Delete personal information we maintain about you.

  • Correct inaccurate personal information.

  • Portability: receive a copy and/or have us transmit it to another controller (where feasible).

  • Opt out of sale/sharing for targeted advertising, or restrict certain processing.

  • Withdraw consent where processing is based on consent.

You can exercise rights via the mechanisms provided on the Services (e.g., account settings, cookie banner, Your Privacy Choices) or by contacting us at info@monokreeps.com. We may need to verify your identity and may deny requests as permitted by law. You may designate an authorized agent where applicable (proof of authorization required).

EEA/UK users: you additionally have the right to object to processing based on legitimate interests and to request restriction of processing. You may also lodge a complaint with your local data protection authority.

9. Security and Retention

We employ administrative, technical, and physical safeguards designed to protect personal information. However, no security measures are perfect, and transmission over the Internet may not be fully secure.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, including to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and purpose.

10. Children’s Data

The Services are not intended for children and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided personal information, please contact us so we can delete it. As of the Effective Date, we do not have actual knowledge that we "sell" or "share" the personal information of individuals under 16 years of age.

11. International Transfers

We may transfer, store, and process personal information outside of your country (including to the U.S. and other countries).

If we transfer personal information from the EEA/UK, we rely on lawful transfer mechanisms such as the EU Standard Contractual Clauses and the UK Addendum, or a destination deemed to provide an adequate level of protection.

12. Third‑Party Websites and Links

The Services may contain links to third‑party websites or platforms. We are not responsible for the privacy or security of such sites. Review their policies before providing personal information. Content you share in public or semi‑public areas (including social media) may be viewable by others.

13. Changes to This Privacy Policy

We may update this Policy from time to time (for operational, legal, or regulatory reasons). We will post the revised Policy with an updated "Last updated" date and provide additional notice as required by law.

14. Contact Us

If you have questions about our privacy practices or this Policy, or wish to exercise your rights, contact us at:

Email: info@monokreeps.com
Data Controller: Monokreeps | Anime Controller Stands & Unique Anime Goods

Region‑Specific Notices (if applicable)

  • California/Colorado/Connecticut/Virginia/Utah: You may have rights to know, delete, correct, opt out of sale/sharing/targeted advertising, and limit use of sensitive information (where applicable). Use Your Privacy Choices (footer) or email us. We will not discriminate against you for exercising your rights.

  • EEA/UK: See Section 4 (legal bases), Section 8 (rights), and Section 11 (transfers). You may contact your supervisory authority (a list is available from the EDPB/ICO websites).

Note: This Policy is for general informational purposes and does not constitute legal advice. Consider obtaining local legal review for your primary markets (e.g., EU/US) and confirming placement of links (Shopify Consumer Privacy Policy, Shopify Privacy Portal, and Your Privacy Choices/GPC support) in your footer and cookie banner.